For any small business, new customer creation and old customer retention are the most important factors to be considered as a profitable business strategy. Customer service on the phone is a huge part of that. If a client is looking for help with something and can’t reach you on the phone, they’re considerably more likely to go with your direct competitor.
Without proper communication with customers and other stakeholders, it’s going to be very difficult for you to be successful. However, it’s also true that you can’t stay connected with your business phone 24/7. Luckily, there are ways to overcome this.
What are live answering services?
Live answering services are provided by a third party business who receive all your incoming calls from clients and stakeholders on your behalf. The service can be offered 24/7 a week and transfer messages between both parties. In case of emergency they will forward calls to your personal or business phones as well.
How important are these services to small business?
As you can imagine, it’s not possible for a single person to deliver the service and take all incoming inquiries when things are busy. Taking phone calls all day can greatly reduce efficiency when you’ve got a job to do or when you’re trying to take some time for yourself. If you’re on a holiday for instance – on the one hand you want to take the call because you care about the business and need the job, but on the other hand you’re trying to relax.
This is one of the big reasons office staff are so important. But this isn’t always a cost-effective solution for some providers. Phone answering service for small business, are a handy solution to these problems, making them a very good option for certain sole traders and other kinds of businesses.
Other kinds of businesses
It’s not just small businesses that might require call services. Certain kinds of service offerings can also benefit because of the nature of their work. Some doctors for example are often too busy with patients to receive phone calls or provide advice over phone. By using this service, one can easily communicate and provide assistance via a third-party to the potential callers.
Depending on the kind of business in question, it can be quite important to have a specific business address and phone number to help create a good impression and give a reason for prospective clients to trust you.
But suppose you are an entrepreneur or a freelancer working on an innovative product/service from your study or guest room. It might not be applicable to lease an office building just yet, and you don’t want to put your home address. Virtual office services allow you to give the appearance that you are an established business by providing a viable mail address and landline telephone number. This can have the effect of making the service seem more credible and trustworthy, which is crucial to business success.
If you are looking for an authentic and reasonably priced Live Answering Service provider contact Call Service or visit our website for more information.